Frequently Asked Questions

I placed an order, how long do I have to wait until I meet her?

We typically ship orders within 2-4 business days, but we appreciate your patience if, God forbid, a pandemic slows down the process.

I’m interested in a ring but am unsure about sizing, what now?

If there’s a will, there’s a way! Click here to find your size, and do not hesitate to email us at service@beabongiasca.com for further assistance.

My Baby Vine Ring doesn’t fit snug, can I adjust the size myself?

Nope, the rings are not adjustable, and trying to change the size will only crack the enamel casting and metal beyond repair.

Now the good news! If you ordered a wrong size, please email us at service@beabongiasca.com and we will be happy to process your exchange. Terms for pre-ordered or custom orders may differ.

What payment methods do you accept? Can I pay in kittens?

As much as we would love to have your fluffy kittens, we currently only accept Visa, Mastercard, Maestro, American Express, Paypal, Apple Pay, Google Pay, iDEAL, Bancontact, and bank transfer.

The jewellery description lists silver as a component, but I don’t see any silver…

The silver in some of the pieces is covered in enamel, and so is not visible to the eye. We use silver in certain pieces because, especially for earrings, gold can be too heavy and thus uncomfortable.

It also doesn’t make sense to charge more for an all-gold piece when the gold wouldn’t be visible, you can thank us later!

How can I take good care of my precious jewels?

Every so often on a self-care Sunday, clean your Bea Bongiasca jewels using hot water (never boiling), a biodegradable soap, and a clean toothbrush. Gently scrub the stone, enamel, and metal to restore its original shine.

Alternatively, you may use an ultrasonic cleaner (always with a biodegradable soap) and hot (never boiling) water. The enamel can be submerged for a few minutes but not for more than 3 minutes.

What kind of stones are featured in your pieces?

This is where we like to geek out. We use semi-precious gemstones—specifically Topaz (a blue semi-precious stone), Peridot (a green semi-precious stone), Rock Crystal (a quartz white stone), Amethyst (a quartz purple stone), and Corundum (a synthetic red stone).

The diamonds that we use are white round cut, G colour, and of S1 grade (Oooo!). We also use different coloured sapphire and tsavorite pave (Aaaah!).

What countries do you ship to? Am I on the no-fly list?

Let’s hope not! Click here for a list of all the countries we ship to. If yours isn’t on it, please email us at sales@beabongiasca.com as we may be able to organize a special shipment just for you.

What are the shipping costs? Are customs, duties, and taxes included?

It depends on where you live, please click here for shipping rates.

We are not responsible for import duties, customs and local sales taxes levied by the country of destination (we know, duties and taxes are such a pain).

I’m not happy with my purchase, can I return it?

So, this is what heartbreak feels like? Please email us at sales@beabongiasca.com with your request, order confirmation number, and a photo of the piece.

Kindly note that we do not accept returns for pre-ordered or custom orders since the piece was made just for you. For further information, kindly refer to our terms and conditions.

Grrrr, the item I want is only “available for pre-order." What does that mean?

We know, big words! Pre-order means that your desired item or size is not currently in stock but can be produced especially just for you within 5-7 weeks.

Kindly note that we do not accept returns for pre-ordered or custom orders since the piece was made just for you. Exchange terms may differ as well.