Frequently Asked Questions

I have placed an order! How long do the shipments usually take?

Your orders are shipped by DHL from Milan, Italy and it usually takes 2-4 working days. Hoping there are no hurricanes, tornado or pandemic in the meanwhile 🙂

I would like to buy a ring but I am not sure about my size :/

Don’t worry! Click  * here * to find your size and if you need assistance please email service@beabongiasca.com

Can I change the size of the Baby Vine rings?

No, you cannot change their size because the enamel has been ‘set’ following the shape of the metal so if you were to try to open and close the ring to size it, it will crack the enamel and weaken the metal.

Can I pay with MONOPOLY cash?

Nope BUT you can pay with Visa, Mastercard, Maestro, American Express, Paypal, Bank Transfer, Apple Pay, Google Pay, iDEAL, Bancontact

Where is the silver in the jewels? I don’t see it.

Some of the jewels also have silver in them even though you cannot see it and that is because the silver is covered by the enamel. Why? Because for example some earrings would be very heavy if they were made only of gold, with the silver they are more comforatable.Another reason is that it doesn’t make sense to charge more for an all gold piece when you can’t see the gold!

How do you clean the jewels?

In the same way that we have to clean our clothes and accessories, every so often we also need to clean our jewels. The best way to clean our jewellery is to use hot water (never boiling water), a biodegradable soap and an old toothbrush to gently scrub the piece, the stone, the enamel and get it back to its original shine. Another way is to use an ultrasonic cleaner, always with a biodegradable soap and hot (not boiling) water. The enamel can go inside for a few minutes but not more than ve minutes to make sure it won’t get ruined.

What are these stones?

The gemstones that we use are semiprecious Topaz (blue semiprecious stone), Peridot (green semipre- cious stone), Rock Crystal (quartz white stone), Amethyst (quartz purple stone) and Corundum (synthetic red stone). The diamonds that we use in the pavé are white round cut, G colour, S1 grade. Then there is also the different coloured sapphire and tsavorite pavé.

Do you ship to my country?

Click * here * to check if your country is included in the list. If not, please e-mail us at sales@beabongiasca.com

How much are the shipping costs? And duties, customs?

It depends on where you live in this beautiful world. Please click * here * to check the shipping rates

Ops.. My jewel is broken. What can I do?

Oh no 🙁 , don’t worry we are here to help you, please send a picture of the broken jewel to sales@beabongiasca.com and we will find a solution

I would like to return my purchase. How can I proceed?

We are sorry to hear that 🙁

Please email us at sales@beabongiasca.com with your request, order confirmation number and photo of the piece so that we can process it officially. For all the infos, please check  * terms and conditions *

I would like to purchase a Ring, but it's in PRE-ORDER. What does it mean?

PRE-ORDER means that the item/size  you would like to buy is not available in stock at the moment of the purchase, but it will be put into the production after purchasing and it will be fullfilled within 5-7 weeks.